Privacy Policy
Privacy Policy
Effective Date: October 13, 2025
Last Updated: October 13, 2025
Introduction
PacWest Agency ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.pacwestagency.com or use our services.
Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide to us when you submit a form requesting an insurance quote, fill out a lead capture form, contact us via email, phone, or text message, apply for insurance products, create an account on our platform, or subscribe to our communications.
This information may include your full name, email address, phone number, date of birth, Social Security Number (for insurance applications), address (residential and mailing), health information (for insurance underwriting purposes), financial information (for payment processing), employment information, and beneficiary information.
Information Automatically Collected
When you visit our website, we may automatically collect certain information about your device and browsing behavior, including your IP address, browser type and version, operating system, pages visited and time spent on pages, referring website addresses, click patterns and website navigation paths, and cookies and similar tracking technologies.
Information from Third Parties
We may receive information about you from third parties, including insurance carriers and underwriters, lead generation partners, background check and verification services, credit reporting agencies (with your consent), and medical information bureaus (for insurance underwriting).
How We Use Your Information
To Provide Insurance Services
We use your information to process insurance quotes and applications, communicate with you about insurance products and services, match you with appropriate insurance carriers, facilitate underwriting and policy issuance, and provide customer support and respond to inquiries.
For Business Operations
We use your information to manage our customer relationships, maintain and improve our website and services, conduct internal research and analytics, comply with legal and regulatory requirements, and prevent fraud and enhance security.
For Marketing and Communications
We may use your information to send you information about insurance products that may interest you, provide newsletters and updates, conduct surveys and gather feedback, and advertise our services (with your consent where required).
You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
How We Share Your Information
With Insurance Carriers
We share your information with insurance carriers and underwriters to obtain quotes, process applications, and facilitate policy issuance.
With Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, including CRM and marketing automation platforms, payment processors, background check and verification services, website hosting and technology providers, and email and SMS communication services. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
For Legal Compliance
We may disclose your information when required by law, regulation, legal process, or governmental request, or to comply with subpoenas, court orders, or legal obligations, protect our rights, property, or safety, investigate and prevent fraud or illegal activities, and enforce our terms and agreements.
With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
Business Transfers
If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and settings, understand how you use our website, improve website functionality and performance, and deliver targeted advertising.
You can control cookie preferences through your browser settings. However, disabling cookies may limit certain features of our website.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption of sensitive data, secure socket layer (SSL) technology, regular security assessments and updates, access controls and authentication protocols, and employee training on data protection.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the nature of the information, legal and regulatory requirements, the purposes for which we collected the information, and whether you are an active customer or prospect.
When we no longer need your information, we will securely delete or anonymize it.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Right to Access: You have the right to request access to the personal information we hold about you.
Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information.
Right to Deletion: You have the right to request deletion of your personal information, subject to certain legal exceptions.
Right to Opt-Out: You have the right to opt out of marketing communications, sale or sharing of personal information for targeted advertising (where applicable), and certain automated decision-making processes.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used format.
To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will promptly delete that information.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and disclose, the right to request deletion of your personal information, the right to opt out of the sale of your personal information, and the right to non-discrimination for exercising your privacy rights.
To submit a request or learn more about your California privacy rights, please contact us at the information provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website, updating the "Last Updated" date at the top of this policy, and sending you an email notification (for significant changes).
Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
PacWest Agency
Website: www.pacwestagency.com
This Privacy Policy is designed to comply with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), the Gramm-Leach-Bliley Act (GLBA), and state insurance privacy regulations. We are committed to protecting your privacy and handling your information with care and respect.